State Farm® Insurance Agent Matt Stoken

"Matt Stoken's office is the best! They always are so friendly, reliable, and personable. If I have to call them I know I can always look forward to making that call as I know I will 1) Talk to a human and 2) Always have the best experience. I will always highly recommend them for someone looking for insurance! Thanks State Farm Matt Stoken's office! You really make a difference! Keep doing what you do and you will continue to succeed!!!"

"Matt stokens office is the best! My car insurance has become even cheaper! Kayla and all the gentlemen at the office are super helpful and get to know each client on a personal level. They always tell me to have a good weekend and ask me about my day. I always look forward to making that call on the 23rd for it being a bill lol. I will always recommend them for someone looking for insurance! Thanks State Farm Matt stokens office! You really make a difference!"

"I hit my first deer last night. It was almost midnight and I was out in the country. I contacted roadside to set up my tow, then I was sent to claims to start my claim process. It was the EASIEST process ever! Constant text updates of each step and progress that was made. It truly made everything stress free. Matt Stoken is a wonderful agent and always available to help with questions or concerns. I would HIGHLY recommend this office. Customer Service was chef’s kiss."

"Poor communication, lack of honesty and poor customer service by Kayla, that is why I am not a customer. After declaration page was sent to me, I found auto ins. was 25% more than what I previously paid, for less than half the coverage, although home policy would've been 25 % less. After cancelling at that time (Dec 21st), it has taken over 16 days (Jan.8, 2024 ) to receive a refund... All she had to do was cancel credit card transaction, instead I had to contact State of Mich. Insurance Fraud Division and contacted BBB to file complaint, they are not a member of BBB, now I know why. Contacted credit card company for chargeback...received immediate refund from credit card company...no reponse from State Farm until Jan.10,2024, after contacted by State of Mich...No, she did not do everything right. I call and asked for a lower premium. Not lower, or half the coverage I had. When she sent me the declaration page, that is when I found out. After I told her to cancel payment (charge could've been reversed) it could've been cancelled, but she didn't, she let the charge go through. Now, after contacting the State of Mich. and my Credit Card company, I was issued a refund, as a charge back. As I was not advised anyone was to come by and take pictures of my home, I wouldv'e said "no, don't bother. The person you sent to take pictures nearly a week-10 days after I cancelled all insurance with your office, ignoring my "No Tresspasing" sign, I told him f--k no in a loud voice, not "yelling". He was tresspasing on my property. I don't care who you think you are, you don't get to tresspass onto my property and get treated with kid gloves, the sign is there for a reason. Again, you were not there. . Today is Jan.12, 3 weeks (+/-) after initially cancelling...right on top of things Matt...I have no desire to visit your office and I stand by my actions."

"Samatha Wallace was phenomenal. I have been calling around for auto quotes for a couple of weeks. She not only provided the lowest rate but was able to bundle my renters insurance. I didn’t spend hours on hold, her service was quick,friendly and affordable. I cannot say enough good things about her customer service."

"I am delighted to express my utmost satisfaction with Matt Stokens State Farm Insurance Company. Their services, including the remarkable efforts of agent Kayla Valles, have exceeded all expectations. Kayla's attention to detail and genuine care for clients' needs made the insurance process seamless and enjoyable. The team's commitment to delivering comprehensive coverage and exceptional customer support is truly commendable. Without a doubt, Matt Stokens State Farm, along with Kayla Valles, deserves my highest recommendation for their outstanding services!"

"I'm thrilled to share my exceptional experience with Matt Stokens State Farm Insurance Company! Their team, especially agent Kayla Valles, went above and beyond to provide outstanding service. From personalized coverage options to prompt assistance, they made navigating insurance a breeze. Kayla's expertise and dedication truly set this agency apart. Kudos to Matt Stokens State Farm for their top-notch service and commitment to their clients' peace of mind"